Support Dashboard
Monitor and manage technical support tickets
156
Open Tickets
89
In Progress
47
Closed Today
15m
Avg Response
Tickets Overview
Open
Closed
In Progress
Tickets Chart
Distribution by Channels
In-app
45%
↑5.2%
Email
30%
↓-2.1%
Chat
20%
↑8.3%
Phone
5%
↓-1.5%
SLA Status
89%
Within SLA
17
SLA Breached
Backlog
High
23
Medium
67
Low
156
Team Performance
John Smith
45
Solved
12m
Response
95%
Satisfaction
Sarah Lee
38
Solved
18m
Response
92%
Satisfaction
Michael Harris
42
Solved
15m
Response
88%
Satisfaction
Emily John
51
Solved
10m
Response
97%
Satisfaction
Oliver David
33
Solved
22m
Response
85%
Satisfaction
Priority Queue
High
(3)
#TK-2025-001
E-payment issue: transaction not completing
Advanced Technologies Company
15m ago
#TK-2025-002
Unable to access the account after the latest update
Digital Business Foundation
32m ago
#TK-2025-003
Data loss after the import process
Smart Data Company
45m ago
Medium
(3)
#TK-2025-004
Request to update permissions for new users
Legal Consulting Office
67m ago
#TK-2025-005
Issue viewing monthly reports
Digital Marketing Company
89m ago
#TK-2025-006
Request to merge two customer accounts
Modern Electronics Store
120m ago
Low
(2)
#TK-2025-007
Question about how to use the new feature
Independent contractor
145m ago
#TK-2025-008
Request training for the team on the system
Technical Training Center
178m ago
Recent Tickets
| Number | Customer | Channel | Status | Priority | Last Updated |
|---|---|---|---|---|---|
| #TK-2025-001 | Advanced Technologies Company | open | High | January 15, 2025 | |
| #TK-2025-002 | Digital Business Foundation | Chat | progress | High | January 15, 2025 |
| #TK-2025-003 | Smart Data Company | Phone | open | High | January 15, 2025 |
| #TK-2025-004 | Legal Consulting Office | In-app | progress | Medium | January 15, 2025 |
| #TK-2025-005 | Digital Marketing Company | open | Medium | January 15, 2025 |
Knowledge Base
How to reset the password
1,247 views
New dashboard user guide
892 views
Resolve common e-payment issues
654 views
Setup notifications and alerts
587 views
Import and export data
423 views
Manage user permissions
356 views